Thank you for shopping with Scentora Perfumes 💎
We want you to love every scent you order from us! If for any reason you’re not fully satisfied, we’re here to help.
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🕒 Return Window
We offer free returns within 15 days of receiving your order.
To be eligible, items must be:
• 🧴 Unused and in their original packaging
• 📦 In the same condition as received
• With proof of purchase (order confirmation or receipt)
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🚚 How to Request a Return
1. 📧 Email us at scentoraperfumeshopify@gmail.com with your order number and reason for return.
2. 📸 Attach a photo of the item (if damaged or incorrect).
3. ✅ Our team will review and respond within 10 minutes during business hours.
Once approved, we’ll guide you through the simple return process.
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💸 Refunds
• Refunds will be issued to your original payment method within 3–5 business days after we receive and inspect the item.
• You’ll get a confirmation email once your refund has been processed.
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🚫 Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns for:
• Opened or used perfumes
• Items without original packaging or tags
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⚡ Damaged or Wrong Item?
If your order arrives damaged, leaked, or incorrect, don’t worry!
Simply email us within 48 hours of delivery with photos — we’ll replace or refund it right away 💯
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💬 Need Help?
Our customer service team is always ready to assist you 💌
📧 Email: scentoraperfumeshopify@gmail.com
🕒 Response Time: Within 10 minutes
📅 Available: Monday – Sunday
