Welcome to Scentora Perfume’s Customer Service — where luxury meets care.
Our goal is to ensure every customer enjoys a smooth and satisfying shopping experience.
If you have any questions or concerns, we’re always here to assist you.
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📍 Track My Order
Once your order has been placed, you’ll receive a confirmation email with your tracking details.
You can track your parcel anytime using the tracking link provided in your email.
If you face any issues, contact us and we’ll help you right away.
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🚚 Shipping Information
We deliver across Malaysia and Singapore.
Orders are usually processed within 24 hours and delivered within 2–5 business days depending on your location.
All items are carefully packed to ensure your perfumes arrive in perfect condition.
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🔁 Return & Refund Policy
Your satisfaction is our priority.
If you receive a damaged or incorrect item, contact us within 3 days of delivery.
We’ll arrange a replacement or refund once the issue is verified.
Please note: Returned items must remain unopened and in original packaging.
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💬 FAQs
Q: Are your perfumes authentic?
A: Yes — all our products are 100% authentic, sourced from verified suppliers only.
Q: How long does delivery take?
A: Usually 2–5 working days, depending on your area.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available across Malaysia.
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📩 Contact Us
For any assistance or inquiries:
📧 Email: scentoraperfumeshopify@gmail.com
⏰ Response Time: Within 10 minutes
📅 Available: Monday to Sunday
